1. A living animal is considered to be an organic being that lives, feels, and moves by its own impulse, with developed organs and nervous system and is able to react quickly to stimuli.
2. Service availability is subject to aircraft type.
3. To transport animals listed in the CITES appendix, a CITES certificate or a document attesting the legal origin of the animal is required.
4. For safety reasons, a mother is not allowed to travel in the same container as her weaned or unweaned offspring.
5. Aeroméxico Cargo Live Animals shall accept all species of live animals for transportation on unrestricted domestic routes with the following exceptions:

   The following will not be accepted:

   • · Dead animals.
   • · Sick animals.
   • · Expectant females or females with lactating offspring.
   • · Primates, ferrets and flying squirrels.
   • · Animals with pungent or off odors.
   • · Cats or dogs under the age of 12 weeks.
     For more details, please see section titled Special Handling.
6. Muzzles or punishment collars are prohibited.
7. Pet muzzles covering the muzzle but that allow the animal to wheeze will be accepted EXCLUSIVELY for rescue dogs, police dogs, or military dogs.
8. Electronic or anti-bark collars are prohibited and must be removed prior to check-in.
9. Please see the Temperature Policy as Aeroméxico Cargo has established strict limits for the acceptance of live animals.
10. Domestic destinations with restriction for travel of live animals:
    • · Puebla (PBC)
    • · Querétaro (QRO)
    • · Saltillo (SLW)
    • · Tuxtla Gutiérrez (TGZ)

1. Your animal is considered as accepted once the air waybill has been issued and all inspections required by Aeroméxico and the local government have been duly completed.
2. Your animal will be available for Pickup 2.5 hours after actual landing time for the selected flight; except for force majeure events beyond Aeromexico Cargo's control that hinder from meeting this time, e.g., heavy storm at the station, road closures to vehicular traffic, etc.
3. Animals not picked up on time will incur in additional care expenses. Both shipper and consignee will be responsible for all charges incurred for additional care.
4. The number of animals that may be documented per flight is limited. Please confirm your plans as soon as possible.
5. Please be sure to include an appropriate size kennel.
6. The use of sedatives or tranquilizer medications is not allowed on cats and dogs.
7. We do not recommend using sedatives or tranquilizer medications on other species, as the effects thereof at extreme altitudes is unpredictable and can impact the health of your animal. Contact your vet for more information.
8. Pets up to 3 months old must submit a health certificate and vaccination register.
9. We recommend that your pet be well exercised prior to check-in process. Please do not leave a leash inside the kennel.
10. Please check the temperature prior to travel to airport and verify that the temperature for that day meets the temperature policies set forth by Aeroméxico Cargo.

1. Aeroméxico Cargo, following the principle of animal welfare, has established temperature restrictions so that transported animals are not exposed to extreme temperatures, either high or low, while they remain in areas where they are kept at the terminal facilities, during transfer from the terminal to the aircraft or while they are inside the aircraft waiting for takeoff.
2. For common transit species such as dogs, cats, roosters, fish, snakes, mice, bumblebees, turtles, minimum temperature allowed is 7 °C (44 °F), while the maximum temperature is 35 °C (95 °F). For transportation of non-common species, please contact one of our representatives for further information.
3. If temperatures at the time of flight are outside of acceptable established parameters, travel for animals will not be allowed.
4. Disclaimers issued by customers are not accepted.
5. Extreme temperatures represent a potential risk for your pet.

Common pets (dogs, cats, and other domestic animals)

1. Aeroméxico Cargo accepts all species of live animals for transportation, with the following exceptions:

• a. Primates, ferrets and flying squirrels.
• b. Endangered species.
• c. Cats or dogs under the age of 12 weeks.
• d. Brachycephalic dogs and cat breeds, including, without limitation:

The following list includes breeds classified as brachycephalic.

Cats

• • Burmese
• • Exotic Shorthair
• • Himalayan
• • Persian
• • Affenspincher

Dogs

And any brachycephalic dog or cat, even if not detailed in the list.
Brachycephalic breeds are at latent risk of suffering respiratory insufficiency during transportation, because their bone structure has characteristics that make breathing difficult.

2. Kennel Requirements:

a. IMPORTANT:

• i. Selecting the right kennel is a critical factor in pet travel, to reduce their stress levels during flight.
• ii. Purchase kennel with sufficient time prior to travel. Vets recommend using the kennel at home, leaving the door open with a toy or an item of your pet's liking inside so they begin to familiarize with the space.
• iii. We suggest not feeding your pet at least 4 hours prior to boarding time.
• iv. Sedation is strictly forbidden for cats or dogs prior to transportation.

b. Kennel Characteristics:

• i. Kennel must be manufactured out of rigid material with a solid roof and side ventilation.
• ii. Kennels with plastic doors or plastic locks are not accepted. All kennels must be joined with side screw fasteners (nuts and bolts).
  
  

  

  
  

  

  
  

• iii. If necessary, removable straps will be placed in holes or doors to secure the kennel and avoid escapes. Do not padlocks on the doors of the kennel, the animal should be easily released in case of emergency.
• vi. If its container has been used previously, it must be carefully disinfected or sterilized.
• v. The dimensions of the kennel must be of the proper size so that the animal can stand, sit, turn and lie in a natural position.
  
  

  

  
  

• vi. The head of your dog or cat, including the ears, should not touch the roof of the kennel either seated or standing. Otherwise, it will be necessary to change it to a larger kennel.
• vii. The floor of the container must be leakproof.

c. Prohibited / Restricted Kennels:

• i. Kennels made entirely of welded mesh, wire mesh, cardboard or collapsible materials are strictly prohibited, as they do not comply with applicable regulations.
• ii. Collapsible or foldable kennels are not allowed during transportation due to risk of collapsing during travel.
• iii. Kennels with any of the following will not be accepted:
• • Sharp edges on the outside or inside, that may hurt animals.
• • Doors that allow accidental opening from the inside or outside.
• • Cracks that may cause the container to crack during handling.
• • Ventilators or any electronic device inside.
• • Doors or any part of the kennel with rusted parts.

d. Water and Food Dishes:

• i.For cats and dogs, a handful of food and a 500 ml water bottle may be included if securely fastened to the outside of every documented kennel. This food will only be used in case the animal remains for an extended period of time at the origin or transit station.
• ii. We recommend including two clean, empty dishes (one for water and another for food) secured to the inside of the kennel, yet accessible from the outside without having to open the door:
  
  

  

  
  

• iii. Single piece dishes are allowed provided they contain a two-parts separator.
• iv. Water bottles are allowed, provided they remain securely fastened to the outside of the kennel and if they can be refilled without opening the door. Either way, the general recommendation is to include a separate dish to be used for food as specified earlier.

e. Absorbent material.

• i. The kennel must be equipped with absorbent material on the floor. We recommend using towels, cloth rags, or newspaper to line the floor, though when using newspaper, please be sure that ink is not toxic for your pet.
• ii. We do not recommend lining the kennel with organic material of any kind, including straw or sawdust.
• iii. Cat litter is not allowed.

f. Required Labeling and Markings:

• i. All documentation corresponding to animal transportation must be secured on the side of the kennel.
• ii. The kennel must be labeled using the terms “LIVE ANIMAL” detailing species, on the top part of the kennel, as well as at least on one of the sides, taking care not to obstruct any ventilation gratings.
• iii. Place a label with a phone number available 24 hours a day, in case of any eventuality.
• iv. Indicate the top with arrows on at least two sides.
• v. If your animal can produce poisonous bites or stings, you need to write the word “POISONOUS” (VENENOSO) on top of the container.
• vi. If animals require any kind of special food, attach feeding instructions on the top part of kennel and securely hold the food on the outside of the kennel.

g. Age Requirements:

• i. According to animal age and weight, the following number of animals are allowed for transportation per container:

Poultry and Roosters for Industrial Purpose

1. Packaging:

• a. Cardboard or wooden container.
• b. The container must include handles and must be leak-proof.
• c. The container must have adequate ventilation.
• d. Container dimensions must fit the size of the animals.
• e. A single rooster is allowed per container.
• f. Wooden containers are allowed provided the feathers are not exposed.
  
  
  For more information, please contact your Aeroméxico Cargo sales representative.