Specialized

Specialized Care

Helping families to process the loss of a loved one is more than just part of our work, it is our vocation. At Aeroméxico Cargo, we are fully committed to put our best foot forward when we participate in such an emotional and delicate process. We endeavor to make the transportation process as simple and clear as possible, and we offer caring and attentive service along the way. This is, after all, the most precious cargo.

Characteristics and benefits

• Handling with the highest degree of dignity and care
• Assistance and supervision at all times by our team of experts in transportation of human remains
• Multiple flights available to most of our destinations
• Simple and effective process

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Restrictions and Regulations
- i. All international shipments are governed under the IATA shipment rules. Shipper is responsible for meeting all these rules.
- ii. Additional government regulations may apply, and they may vary according to location. Make sure all shipments or documents meet local regulations.
- iii. Cremated remains are accepted, provided they are in a cremation urn or funeral urn that is sufficiently protected and packaged.
Acceptance, Documentation and Pickup
1. i. Shipments of Human Remains must be accepted and processed at the local cargo facilities 240 minutes prior to programmed flight departure. We recommend arriving prior to such limit time in order to guarantee you have enough time to process all inspections and acceptance procedures.
2. ii. Your shipment is considered as accepted once the air waybill has been issued, assuming no wrong declarations have been made, or that your package does not contain prohibited goods, and that all inspections required by Aeroméxico and the local government have been duly performed.
3. iii. Shipments will be available for pickup 2.5 hours after actual landing time for the selected flight; except for any force majeure or events beyond Aeromexico Cargo's control that hinder from meeting this time, e.g., heavy storm at the station, road closures to vehicular traffic, etc.
4. iv. Each item of the shipment must be clearly labeled including name and address of shipper and recipient. Remove all prior labels and markings.
5. v. To transport Human Remains to the USA, ask customer the following documents:
  - a. Consular Mortuary Certificate, apostilled by the U.S. Embassy in Mexico and sealed by the Mexican Ministry of Public Health authorities
  - b. Birth certificate of the deceased person, stamped by the authorities of the Ministry of Public Health of Mexico
  - c. Death certificate stamped by the authorities of the Ministry of Public Health of Mexico
  - d. When the Human Remains are unearthed, proof of exhumation of the corpse with a seal of the funeral home that issues it and the signature of the issuing physician must be provided;
  - e. Embalming certificate, sealed by the authorities of the Ministry of Public Health of Mexico;.
  - f. Sanitary transfer permit stamped by the Ministry of Public Health of Mexico.
  - g. Affidavit Concerning a Deceased Person, apostilled by the US Embassy in Mexico and sealed by Mexican health authorities.
  - h. Photocopy of an official identification (IFE card, ID card, Passport, Visa) of the person acting as representative of the funeral home in the Affidavit Concerning a Deceased Person
6. vi. For import shipments to MEX, the following documents apply:
  - a. Transportation permit
  - b. Death certificate
  - c. Embalming permit
  - d. Transit or trans-shipment permit
  - e. All of the above must contain consulate office seals and/or apostilles.
7. vii. Legends marked on all packaging must be in place.
Special Handling
- i. Coffin covered with cardboard (new and waxed).
- ii. Legend labeled "HEAD" indicating the right position to be placed, shipper and consignee information, including complete information of the deceased.
- iii. Original shipping information.
- iv. Wooden base with handles.
- v. All shipment material must be strictly odor-free.
- vi. No flowers, plants, or vegetables are allowed inside the coffin, as all will be incinerated upon arrival.
- vii. No recycled cardboard is allowed.